Privacy Policy

The purpose of this privacy policy (the “Policy”) is to formalise our commitment to respect the privacy of users of the website (the “Site”) operated by Kikleo SAS.


In the context of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”) and under the conditions set out below.


Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in the course of providing our Services or communicating about those Services exclusively, in strict compliance with the GDPR.


We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. Thus, you will never be asked to provide personal data considered “sensitive”, such as your racial or ethnic origins, your political, philosophical or religious opinions.


By registering on the Site, you authorise us to process your personal data in accordance with the Charter.


1. When do we collect your personal data and what data is collected?

We may collect and store your personal data, in particular when you :

  • Browse the Site;
  • Fill in a registration or contact form;
  • Fill in a form to request documents (guides, white papers, etc.).
  • Create an account.

We use your personal data to implement and manage the Site Services and to respond to your specific requests. We also use your personal information to operate and improve our Services, our Site and our approach. This information is used solely by us and allows us to better tailor our Services to your needs.

1.1 Browsing the Site

Connection data.

Each time you connect to our Site, we collect personal data such as, but not limited to, your IP address and the MAC address of your computer, the date and time of connection, and information about the browser you are using.


Navigational data.

We also collect information that identifies how you access the Site, which pages you visit and for how long. In this context, we may use cookies.


1.2 Creating an Account

Access to some of our Services requires the prior creation of an Account. In accordance with the General Terms of Use, you will be asked to provide a certain amount of personal information when creating your Account, in particular your first and last names, your postal address, your email address and your telephone number.

1.3 Contact information

In order to follow up on requests you may make to our Customer Service and to confirm information about you, we may use your first and last name, e-mail address and telephone number.


2. How do we protect your personal data?

We have put in place technical and organisational security measures to ensure the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorised third parties.

We ensure an appropriate level of security, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and likelihood thereof.

However, it should be noted that no security measure is infallible and we cannot guarantee absolute security for your personal data.

Furthermore, it is your responsibility to ensure the confidentiality of the password allowing you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.


3. When do we share your personal data?

3.1 Sharing your personal data with third parties

When you browse the Site, your personal data may be passed on to external service providers. These third parties provide a service on our behalf and in our name in order to allow the proper functioning of the Services.

Except in the case where a third party asks you to accept a confidentiality charter and terms of use specific to that third party, the third party companies that receive your personal data have undertaken to process your personal data solely for the purpose of implementing our Services.

We will never, without your prior consent, share your personal data with third party companies for marketing and/or commercial purposes.


3.2 Sharing with authorities

We may disclose your personal data to administrative or judicial authorities where disclosure is necessary for the identification, arrest or prosecution of any individual who may be prejudicial to our rights, any other user or any third party. We may also be legally obliged to disclose your personal data and cannot object to such disclosure.


4. How long do we keep your personal data?

We will only keep your personal data for as long as you register on the Site in order to ensure your identification when you log in to your Account and to enable the provision of the Services.

Therefore, if you unsubscribe from the Site, your personal data will be deleted and will only be retained in archival form for the purpose of establishing proof of a right or contract.

In any event, we will keep your personal data for no longer than is necessary for the purposes for which they are processed in accordance with the uses set out in this Charter and in compliance with the laws and regulations.


5. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that may be deposited on a terminal when an online service is consulted with a browser. A cookie file allows its issuer, during its period of validity, to recognise the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.

In any event, cookies deposited on your browsing terminal with your consent are destroyed 13 months after their deposit on your terminal.


5.2 What is the purpose of the cookies issued on our Site?

The cookies we issue allow us to
to establish statistics and volumes of traffic and use of the various elements making up our Site (sections and content visited, path), enabling us to improve the interest and ergonomics of the Site and our products and services;
to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and software for viewing or reading that your terminal has;
to memorise information relating to a form that you have filled in on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, contents of an order basket, etc.);
to allow you to access reserved and personal areas of our Site, such as your Account, thanks to identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to connect again to a content or a service after a certain period of time.

When you browse the Site, cookies from social networks may be generated, in particular via the sharing buttons, which collect personal data.

When you first visit the Site, a cookie banner will appear on the home page. A clickable link allows you to find out more about the purpose and operation of cookies and refers you to this Charter.

Continuing to browse on another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) signifies your acceptance of the deposit of the cookies concerned on your computer.


5.3 How can you control the cookies used?

You can configure your browser software at any time so that cookies are stored in your terminal or, on the contrary, that they are rejected (either systematically or according to their sender). You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is stored in your terminal.

Please note: any setting is likely to modify your Internet browsing and your conditions of access to certain services requiring the use of cookies.

We decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility of recording or consulting the cookies necessary for their functioning and which you would have refused or deleted. This would be the case if you attempted to access our content or services that require you to be identified. This would also be the case if we (or our service providers) were unable to recognise, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to the Internet.


5.4 How do you configure your browser software?

Each browser has a different configuration for managing cookies and your choices. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies. Below you will find information about the main browsers.


Internet Explorer / Edge

In Internet Explorer, click on the Tools button, then Internet Options.
On the General tab, under Browsing History, click Settings.
Click on the View Files button.



Go to the Tools tab of the browser and select the Options menu
In the window that appears, choose Privacy and click on Show Cookies



Go to Settings via the browser menu (Safari > Preferences)
Click on Privacy.


Google Chrome

Access Settings via the button on the right of the URL bar or via the browser menu (Chrome > Preferences).
Select Advanced Settings
Click on Content Settings and then Cookies.


For more information on cookies, you can consult the CNIL website.


6. What are your rights?

You are the only person who has provided us with the data in our possession, through the Site. You have rights to your personal data.

In accordance with the regulations on the protection of personal data, in particular articles 15 to 22 of the RGPD, and after having proved your identity, you have the right to ask us for access to your personal data, to rectify or to delete them.

In addition, within the limits of the law, you also have the right to object to the processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time and the right to portability of the personal data provided.

You can contact our Services to exercise your rights at the following e-mail address:, enclosing a copy of an identity document with your request.


7. Can we change the Charter?

We reserve the right to modify the Charter at any time. You should therefore check it regularly. If we make any changes, we will post those changes on this page and in such other places as we deem appropriate, depending on the purpose and significance of the changes.

Your use of the Site after any changes signifies your acceptance of those changes.

8. Contact

If you have any questions about your personal data or if you wish to delete your Account, please contact us by email at (indicating “Privacy – Data Protection”).

9. The French National Commission for Information Technology and Civil Liberties (“CNIL”)

We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.